Privacy Policy

1. Overview

Dogy Technologies Pvt. Ltd. ("Dogy", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we handle personal data when you visit dogy.co.in, use our products (including Dogy ePaper, Dogy News, Dogy Express, imDoggy, and related platforms), register for services, make payments, or interact with our support and client dashboards.

We process data in line with applicable Indian laws, including the Information Technology Act, 2000, applicable rules thereunder, and the Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable.

2. Data we collect

Information you provide

• Account & identity: name, email, phone, company name, login credentials, profile details.
• Business & project data: requirements, documents, invoices, support tickets, chat messages.
• Payment-related data: billing name, transaction references, subscription plan (payment card details are handled by our payment partners, not stored on our servers).
• Communications: emails, contact form submissions, and live chat content.

Information collected automatically

• Technical data: IP address, browser type, device information, operating system, pages visited, timestamps, and referral URLs.
• Cookies & similar technologies: as described in our Cookie Policy.
• Usage analytics: feature usage, errors, and performance logs to improve our software and website.

3. How we use your data

We use personal data only for legitimate purposes, including:

• Providing, operating, and maintaining our software, websites, and client portals.
• Creating and managing user accounts, subscriptions, and renewals.
• Processing payments, invoices, and transaction confirmations.
• Responding to support requests and improving customer experience.
• Sending service-related notices (account, security, billing, or policy updates).
• Marketing only where you have consented or where permitted by law (you may opt out anytime).
• Detecting fraud, abuse, security incidents, and enforcing our Terms of Service.
• Complying with legal, tax, and regulatory obligations.

4. Legal basis for processing

Depending on the context, we rely on one or more of the following:

• Consent — e.g. marketing emails, optional cookies, newsletter signup.
• Contract — delivering software, subscriptions, or development services you requested.
• Legal obligation — tax records, lawful requests from authorities.
• Legitimate interests — security, analytics, product improvement, and fraud prevention, balanced against your rights.

5. Sharing & third parties

We do not sell your personal data. We may share limited data with:

• Payment gateways (e.g. Razorpay or other processors) to complete transactions securely.
• Hosting & cloud providers to run our applications and store backups.
• Email/SMS and communication tools for notifications and support.
• Professional advisers (lawyers, accountants) under confidentiality obligations.
• Authorities when required by law or to protect rights, safety, and security.

All third parties are expected to process data only on our instructions and with appropriate safeguards.

6. Data retention

We retain personal data only as long as necessary for the purposes above, including:

• Active accounts: for the duration of your subscription or client relationship.
• Financial records: as required under Indian tax and accounting laws (typically up to 8 years where applicable).
• Support logs: generally up to 24 months unless a longer period is needed for disputes or security.

When data is no longer required, we delete or anonymise it using reasonable technical measures.

7. Security

We implement appropriate technical and organisational measures, including access controls, encrypted connections (HTTPS/TLS) where supported, secure authentication for client areas, and restricted access to production systems. No method of transmission over the internet is 100% secure; we continuously work to reduce risk but cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you may have the right to:

• Access and receive a copy of your personal data we hold.
• Correct inaccurate or incomplete data.
• Withdraw consent where processing is consent-based.
• Request erasure or restriction in certain circumstances.
• Nominate a contact for grievance redressal under the DPDP Act, where applicable.

To exercise these rights, email support@dogy.co.in with your registered email and a clear description of your request. We may verify your identity before responding.

9. Children

Our services are intended for businesses and users aged 18 and above. We do not knowingly collect personal data from children under 18. If you believe we have collected such data, contact us and we will delete it promptly.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change, and material changes may be notified via email or a notice on our website. Continued use after changes constitutes acceptance of the updated policy.